Contact Us
24/7 Call Center
Customer Self Service

Customer Self Service means you are in total control of customer service. First learn the policies thet are included in the FAQ page linked below. Next get the status of your order as explained below. Then decide what you need to have done.

Just click the appropriate link and get an instant answer!

What kind of Satisfaction Guarantee do you give? Listen
What is your phone number? Listen
What kind of products do you carry? Listen
Why did you not answer my e-mail and/or my voice mail message? Listen
How do I get a price quote? Listen
Why do I need to specify a quantity? Listen
Are wallpaper prices for single roll or double rolls? Listen
What is the Pattern ID Service? Listen
When can I expect delivery? Listen
Are there any shipping or hidden charges? Listen
Can I get next day or second day delivery? Listen
What if I get the wrong pattern or if it is damaged? Listen
What if there is a back order? Listen
When is my credit card charged? Listen
Are there any cancellation charges? Listen
Can I return overage for credit? Listen
Can I return other than overage for credit? Listen
Do you carry discontinued merchandise? Listen
When will I receive my credit? Listen
Do you sell outside U.S.A.? Listen
Do you ship COD? Listen
Do you provide tracking numbers? Listen
Do you provide samples? Listen
Do you lend books? Listen
Do you charge sales tax? Listen
How do you handle disputes? Listen
Can you provide technical help? Listen
What if my question is not answered here? Listen

If your question is not answered above please submit the following information

YOUR NAME
  E-MAIL
PHONE
  ORDER NUMBER

First Submit and then you will see the current status of your order.
You will then be given the opportunity to enter comments or questions, to request a return authorization, to request an update on a late delivery, or to cancel and order. If you are contacting
us about something other than an order, leave the order number blank.

If you need to cancel an order, please use this form.

If you would like to request a quotation, please use Instant Quotation.

PLEASE NOTE ALSO THAT WE ONLY RESPOND BY E-MAIL. YOU MUST LEAVE YOUR CORRECT E-MAIL ADDRESS AS WE WILL NOT PHONE YOU.

If you need a price quote on over 100 rolls of a particular pattern, or over $1,000.00 of any product, FIRST GET A QUOTE NUMBER and then USE THAT QUOTE NUMBER AS AN ORDER NUMBER in the above form.

Our 24/7 Call Center phone number is displayed when you submit the above form.

If you must write us by "snail mail", write to:

    The Wallpaper Pirate
    571 Long Acre Road
    Palmyra, VA 22963.

Back to The Wallpaper Pirate home page

Last modified on 5/7/2007.